Position Summary

CWE is dedicated to being the most trusted and impactful resource for women entrepreneurs in New England. As the Program Manager, you will be the first and primary point of contact for our clients, ensuring a high-quality and consistent experience across programs.  This position supports CWE’s regional infrastructure, which serves clients throughout New England, particularly the specific needs of the Women’s Business Center (WBC). In addition to managing program delivery and client engagement, you will assist in collecting client data to inform program improvement and organizational learning.

In this role, your focus will be on building client relationships and ensuring a meaningful experience for the women we serve throughout their journey. You will collaborate with the Direct Services team on client management and administration, successful program development and delivery, and data entry. Additionally, you will manage the administrative site functions and ensure that our programs and services are delivered with excellence and consistency. No day is the same, but all are vital to ensuring entrepreneurs have the resources they need to make informed decisions about their own success. 

Location

Eastern Massachusetts. This is a hybrid position, with work to be conducted on-site as needed and on request. 

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Client Service 

• Leads programming, outreach, and client support – remotely and where required, in person
• Provide intake and regular service for clients: listen to their needs; triage and recommend appropriate support.
• Offer guidance and up-to-date information to business owners through direct consultations, referrals to CWE consultants, and access to CWE programs, certification, and procurement opportunities.
• Maintain client relationships by following up on their needs and progress, and informing them of upcoming programs.

Data Management, Reporting, and Client Insights 

• Support the rollout, and piloting of client surveys, feedback tools, and needs assessments in collaboration with the Impact & Learning (I&L) team, providing feedback on usability and effectiveness.
• Ensure data entered in Neoserra and Nexus is complete, consistent, and aligned with data collection protocols, while managing these client data tools to collect, enter, and validate client and program data for accuracy.
• Identify trends and patterns in client feedback, sharing observations and client stories during reflection sessions and quarterly reviews to inform internal learning efforts and program improvements.
• Collaborate with the Impact & Learning team to connect field insights to analysis, and ensure quality reporting of client activity, including timely documentation submissions with consultants.
• Monitor and evaluate program impact using CWE and SBA performance metrics.
• Coordinate reporting and deliverables with the VP Program Operations to support compliance and program success.
• Support ongoing needs across CWE related to reports and meetings with funders, as well as client impact surveys and needs assessments. 

Plan & Support Programming 

• In partnership with the Direct Service team, plan and staff programs
• Monitor class and consultation activity to ensure high-quality service delivery, serving as a point person for the administration of programs
• Host or attend 1 to 4 in-person activities each quarter, while collaborating with the VP of Program Operations to determine the exact number needed for each quarter.

Outreach & Marketing 

• Within the CWE brand guidelines and templates, create and manage communication and marketing material to expand outreach and increase the client base.
• Utilize CWE’s social media channels and Constant Contact system to conduct this work, staying within guidelines, in coordination with the VP of Technology, Operations, and Marketing.

Work with Partner Organizations 

• Support the WBC’s relationship with the U.S. Small Business Administration and other funders; assist with necessary reporting.
• Represent CWE internally and externally to stakeholders
• Refer clients to community organizations where appropriate

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education/Experience: Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. At least two years of professional experience, preferably including work with a small business. 

Language Ability: Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees. 

Mathematical Ability: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs. 

Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. 

Computer Skills: 

• Microsoft Office Suite
• Video conferencing and webinar software i.e. Zoom
• Customer Relationship Management tools (CRMs)
• Constant Contact 

Visual: The employee is required to routinely read documents and reports for understanding, write such reports, and utilize the computer for the creation of graphics, marketing materials, and social media content. Color, size, and shape distinctions are integral to the position.

Nature and Purpose of Public Contact: Relationships with co-workers, service recipients, funders, and other members of the public. These involve frequent explanation, discussion or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, or resolve operating problems. More than ordinary courtesy, tact, and diplomacy may be required.

Certificates and Licenses: Required to have and maintain a valid Driver's License.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, bend and operate a vehicle. The employee is frequently required to type on a keyboard using hands to finger. They are required to handle, feel, talk and hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

We strive to meet our clients where they are, which involves some evening and weekend hours.  We prioritize self-care and encourage staff to work with their manager to set a schedule that works for the organization, for our clients and for the employees, within a 40-hour work week.  

All applicants must be legally authorized to work in the United States.  CWE is unable to provide visa sponsorship. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Compensation and Benefits

The salary range for this position is $51,500 to $64,374, plus benefits. Benefits include mileage reimbursement, bereavement leave, health and dental insurance (CWE contributes a percentage to health and dental costs), family leave, life insurance (CWE pays 100% of the cost), paid holidays, jury duty leave, and vacation benefits. At CWE, we are proud to offer employees the ability to work with their managers to create a flexible schedule that suits clients, staff, and our organization. Additionally, we have implemented a flex-time policy of 4 hours/week to provide employees with the additional support needed during this complicated time. This position is classified as full-time, and exempt.

To Apply:

Please click on this link to fill out the Employment Application

Application deadline is December 15, 2025.

Position Summary

CWE is dedicated to being the most trusted and impactful resource for women entrepreneurs in New England. As the Program Manager, you will be the first and primary point of contact for our clients, ensuring a high-quality and consistent experience across programs.  This position supports CWE’s regional infrastructure, which serves clients throughout New England, particularly the specific needs of the Women’s Business Center (WBC). In addition to managing program delivery and client engagement, you will assist in collecting client data to inform program improvement and organizational learning.

In this role, your focus will be on building client relationships and ensuring a meaningful experience for the women we serve throughout their journey. You will collaborate with the Direct Services team on client management and administration, successful program development and delivery, and data entry. Additionally, you will manage the administrative site functions and ensure that our programs and services are delivered with excellence and consistency. No day is the same, but all are vital to ensuring entrepreneurs have the resources they need to make informed decisions about their own success. 

Location

New Hampshire. This is a hybrid position, with work to be conducted on-site as needed and on request. 

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Client Service 

• Leads programming, outreach, and client support – remotely and where required, in person
• Provide intake and regular service for clients: listen to their needs; triage and recommend appropriate support.
• Offer guidance and up-to-date information to business owners through direct consultations, referrals to CWE consultants, and access to CWE programs, certification, and procurement opportunities.
• Maintain client relationships by following up on their needs and progress, and informing them of upcoming programs.

Data Management, Reporting, and Client Insights 

• Support the rollout, and piloting of client surveys, feedback tools, and needs assessments in collaboration with the Impact & Learning (I&L) team, providing feedback on usability and effectiveness.
• Ensure data entered in Neoserra and Nexus is complete, consistent, and aligned with data collection protocols, while managing these client data tools to collect, enter, and validate client and program data for accuracy.
• Identify trends and patterns in client feedback, sharing observations and client stories during reflection sessions and quarterly reviews to inform internal learning efforts and program improvements.
• Collaborate with the Impact & Learning team to connect field insights to analysis, and ensure quality reporting of client activity, including timely documentation submissions with consultants.
• Monitor and evaluate program impact using CWE and SBA performance metrics.
• Coordinate reporting and deliverables with the VP Program Operations to support compliance and program success.
• Support ongoing needs across CWE related to reports and meetings with funders, as well as client impact surveys and needs assessments. 

Plan & Support Programming 

• In partnership with the Direct Service team, plan and staff programs
• Monitor class and consultation activity to ensure high-quality service delivery, serving as a point person for the administration of programs
• Host or attend 1 to 4 in-person activities each quarter, while collaborating with the VP of Program Operations to determine the exact number needed for each quarter.

Outreach & Marketing 

• Within the CWE brand guidelines and templates, create and manage communication and marketing material to expand outreach and increase the client base.
• Utilize CWE’s social media channels and Constant Contact system to conduct this work, staying within guidelines, in coordination with the VP of Technology, Operations, and Marketing.

Work with Partner Organizations 

• Support the WBC’s relationship with the U.S. Small Business Administration and other funders; assist with necessary reporting.
• Represent CWE internally and externally to stakeholders
• Refer clients to community organizations where appropriate

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education/Experience: Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. At least two years of professional experience, preferably including work with a small business. 

Language Ability: Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees. 

Mathematical Ability: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs. 

Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. 

Computer Skills: 

• Microsoft Office Suite
• Video conferencing and webinar software i.e. Zoom
• Customer Relationship Management tools (CRMs)
• Constant Contact 

Visual: The employee is required to routinely read documents and reports for understanding, write such reports, and utilize the computer for the creation of graphics, marketing materials, and social media content. Color, size, and shape distinctions are integral to the position.

Nature and Purpose of Public Contact: Relationships with co-workers, service recipients, funders, and other members of the public. These involve frequent explanation, discussion or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, or resolve operating problems. More than ordinary courtesy, tact, and diplomacy may be required.

Certificates and Licenses: Required to have and maintain a valid Driver's License.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, bend and operate a vehicle. The employee is frequently required to type on a keyboard using hands to finger. They are required to handle, feel, talk and hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

We strive to meet our clients where they are, which involves some evening and weekend hours.  We prioritize self-care and encourage staff to work with their manager to set a schedule that works for the organization, for our clients and for the employees, within a 40-hour work week.  

All applicants must be legally authorized to work in the United States.  CWE is unable to provide visa sponsorship. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Compensation and Benefits

The salary range for this position is $51,500 to $64,374, plus benefits. Benefits include mileage reimbursement, bereavement leave, health and dental insurance (CWE contributes a percentage to health and dental costs), family leave, life insurance (CWE pays 100% of the cost), paid holidays, jury duty leave, and vacation benefits. At CWE, we are proud to offer employees the ability to work with their managers to create a flexible schedule that suits clients, staff, and our organization. Additionally, we have implemented a flex-time policy of 4 hours/week to provide employees with the additional support needed during this complicated time. This position is classified as full-time, and exempt.

To Apply:

Please click on this link to fill out the Employment Application

Application deadline is December 15, 2025.

Position Summary

CWE is dedicated to being the most trusted and impactful resource for women entrepreneurs in New England. As the Program Manager, you will be the first and primary point of contact for our clients, ensuring a high-quality and consistent experience across programs.  This position supports CWE’s regional infrastructure, which serves clients throughout New England, particularly the specific needs of the Women’s Business Center (WBC). In addition to managing program delivery and client engagement, you will assist in collecting client data to inform program improvement and organizational learning.

In this role, your focus will be on building client relationships and ensuring a meaningful experience for the women we serve throughout their journey. You will collaborate with the Direct Services team on client management and administration, successful program development and delivery, and data entry. Additionally, you will manage the administrative site functions and ensure that our programs and services are delivered with excellence and consistency. No day is the same, but all are vital to ensuring entrepreneurs have the resources they need to make informed decisions about their own success. 

Location

Rhode Island. This is a hybrid position, with work to be conducted on-site as needed and on request. 

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Client Service 

• Leads programming, outreach, and client support – remotely and where required, in person
• Provide intake and regular service for clients: listen to their needs; triage and recommend appropriate support.
• Offer guidance and up-to-date information to business owners through direct consultations, referrals to CWE consultants, and access to CWE programs, certification, and procurement opportunities.
• Maintain client relationships by following up on their needs and progress, and informing them of upcoming programs.

Data Management, Reporting, and Client Insights 

• Support the rollout, and piloting of client surveys, feedback tools, and needs assessments in collaboration with the Impact & Learning (I&L) team, providing feedback on usability and effectiveness.
• Ensure data entered in Neoserra and Nexus is complete, consistent, and aligned with data collection protocols, while managing these client data tools to collect, enter, and validate client and program data for accuracy.
• Identify trends and patterns in client feedback, sharing observations and client stories during reflection sessions and quarterly reviews to inform internal learning efforts and program improvements.
• Collaborate with the Impact & Learning team to connect field insights to analysis, and ensure quality reporting of client activity, including timely documentation submissions with consultants.
• Monitor and evaluate program impact using CWE and SBA performance metrics.
• Coordinate reporting and deliverables with the VP Program Operations to support compliance and program success.
• Support ongoing needs across CWE related to reports and meetings with funders, as well as client impact surveys and needs assessments. 

Plan & Support Programming 

• In partnership with the Direct Service team, plan and staff programs
• Monitor class and consultation activity to ensure high-quality service delivery, serving as a point person for the administration of programs
• Host or attend 1 to 4 in-person activities each quarter, while collaborating with the VP of Program Operations to determine the exact number needed for each quarter.

Outreach & Marketing 

• Within the CWE brand guidelines and templates, create and manage communication and marketing material to expand outreach and increase the client base.
• Utilize CWE’s social media channels and Constant Contact system to conduct this work, staying within guidelines, in coordination with the VP of Technology, Operations, and Marketing.

Work with Partner Organizations 

• Support the WBC’s relationship with the U.S. Small Business Administration and other funders; assist with necessary reporting.
• Represent CWE internally and externally to stakeholders
• Refer clients to community organizations where appropriate

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education/Experience: Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. At least two years of professional experience, preferably including work with a small business. 

Language Ability: Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees. 

Mathematical Ability: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs. 

Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. 

Computer Skills: 

• Microsoft Office Suite
• Video conferencing and webinar software i.e. Zoom
• Customer Relationship Management tools (CRMs)
• Constant Contact 

Visual: The employee is required to routinely read documents and reports for understanding, write such reports, and utilize the computer for the creation of graphics, marketing materials, and social media content. Color, size, and shape distinctions are integral to the position.

Nature and Purpose of Public Contact: Relationships with co-workers, service recipients, funders, and other members of the public. These involve frequent explanation, discussion or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, or resolve operating problems. More than ordinary courtesy, tact, and diplomacy may be required.

Certificates and Licenses: Required to have and maintain a valid Driver's License.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, bend and operate a vehicle. The employee is frequently required to type on a keyboard using hands to finger. They are required to handle, feel, talk and hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

We strive to meet our clients where they are, which involves some evening and weekend hours.  We prioritize self-care and encourage staff to work with their manager to set a schedule that works for the organization, for our clients and for the employees, within a 40-hour work week.  

All applicants must be legally authorized to work in the United States.  CWE is unable to provide visa sponsorship. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Compensation and Benefits

The salary range for this position is $51,500 to $64,374, plus benefits. Benefits include mileage reimbursement, bereavement leave, health and dental insurance (CWE contributes a percentage to health and dental costs), family leave, life insurance (CWE pays 100% of the cost), paid holidays, jury duty leave, and vacation benefits. At CWE, we are proud to offer employees the ability to work with their managers to create a flexible schedule that suits clients, staff, and our organization. Additionally, we have implemented a flex-time policy of 4 hours/week to provide employees with the additional support needed during this complicated time. This position is classified as full-time, and exempt.

To Apply:

Please click on this link to fill out the Employment Application

Application deadline is December 15, 2025.

Position Summary

CWE and the VBOC of New England are dedicated to being the most trusted and impactful resource for women and veteran entrepreneurs in the region. As the Program Manager, you will play a vital role in providing comprehensive services to both audiences—women and veteran entrepreneurs located in rural areas. In this position, you will represent our rural programs funded by the United States Department of Agriculture (USDA). Your responsibilities will include conducting intake, answering basic business questions, and referring entrepreneurs to the programs and resources that meet their needs. This role supports CWE’s regional infrastructure across New England and addresses the specific needs of rural entrepreneurs and the VBOC of New England. 

Location

Flexible, with the ability to travel occasionally to locations throughout New England upon request. This is a hybrid position, with work to be conducted on-site as needed and on request. 

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Client Service 

• Leads programming, outreach, and client support – remotely and where required, in person. This includes:
• Facilitating Boots to Business and B2B Reboot for Farmers and Ranchers in collaboration with USDA and VBOC partners.
• Providing individualized business advising focused on agricultural business planning, market strategy, and financial readiness.
• Leading follow-on training programs such as Farm Business Builder and other USDA-funded technical assistance initiatives.
• Provide intake and regular service for clients: listen to their needs; triage and recommend appropriate support.
• Offer guidance and up-to-date information to clients through direct consultations, referrals to VBOC consultants, and access to CWE programs, certification, and procurement opportunities.
• Maintain client relationships by following up with clients about their needs and progress, and informing them of upcoming programs.

Data Management, Reporting and Client Insights

• Support the rollout, and piloting of client surveys, feedback tools, and needs assessments in collaboration with the Impact & Learning (I&L) team, providing feedback on usability and effectiveness.
• Ensure data entered in Neoserra and Salesforce is complete, consistent, and aligned with data collection protocols, while managing these client data tools to collect, enter, and validate client and program data for accuracy.
• Identify trends and patterns in client feedback, sharing observations and client stories during reflection sessions and quarterly reviews to inform internal learning efforts and program improvements.
• Collaborate with the Impact & Learning team to connect field insights to analysis, and ensure quality reporting of client activity, including timely documentation submissions with consultants.
• Monitor and evaluate program impact using USDA, CWE, and SBA performance metrics.
• Coordinate reporting and deliverables with the Director to support compliance and program success.
• Support ongoing needs across CWE related to reports and meetings with funders, as well as client impact surveys and needs assessments.

Plan & Support Programming 

• In partnership with the Direct Service team, plan and staff programs
• Monitor class and consultation activity to ensure high-quality service delivery, serving as a point person for the administration of programs
• Host or attend 1 to 4 in-person activities each quarter, while collaborating with the VBOC Director to determine the exact number needed for each quarter.

Outreach & Marketing 

• Engage in rural outreach to veteran and beginning farmer audiences through state partners, USDA offices, and farm organizations.
• Within VBOC brand guidelines and templates, create and manage communication and marketing material to expand outreach and increase the client base.
• Utilize VBOC of NE’s social media channels and MailerLite system to conduct this work, staying within guidelines, in coordination with the VP of Technology, Operations, and Marketing.

Work with Partner Organizations 

• Support CWE and VBOC of NE’s relationship with U.S. Small Business Administration and other funders; assist with necessary reporting.
• Represent CWE and VBOC of NE internally and externally to stakeholders.
• Refer clients to community organizations where appropriate.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education/Experience: Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. At least two years of professional experience, preferably including work with a small business. 

Language Ability: Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees. 

Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs. 

Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. 

Computer Skills: 

• Microsoft Office Suite
• Video conferencing and webinar software i.e. Zoom
• Customer Relationship Management tools (CRMs)
• Constant Contact or MailerLite

Visual: The employee is required to routinely read documents and reports for understanding, write such reports, utilize the computer for the creation of graphics, marketing materials, and social media content. Color, size, and shape distinctions are integral to the position.

Nature and Purpose of Public Contact: Relationships with co-workers, service recipients, funders, and other members of the public. These involve frequent explanation, discussion or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, or resolve operating problems. More than ordinary courtesy, tact, and diplomacy may be required.

Certificates and Licenses: Required to have and maintain a valid Driver's License.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, bend and operate a vehicle. The employee is frequently required to type on a keyboard using hands to finger. They are required to handle, feel, talk and hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

We strive to meet our clients where they are, which involves some evening and weekend hours.  We prioritize self-care and encourage staff to work with their manager to set a schedule that works for the organization, for our clients and for the employees, within a 40-hour work week.  

All applicants must be legally authorized to work in the United States.  CWE is unable to provide visa sponsorship. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Compensation and Benefits

The salary range for this position is $51,500 to $64,374, plus benefits. Benefits include mileage reimbursement, bereavement leave, health and dental insurance (CWE contributes a percentage to health and dental costs), family leave, life insurance (CWE pays 100% of the cost), paid holidays, jury duty leave, and vacation benefits. At CWE, we are proud to offer employees the ability to work with their managers to create a flexible schedule that suits clients, staff, and our organization. Additionally, we have implemented a flex-time policy of 4 hours/week to provide employees with the additional support needed during this complicated time. This position is classified as full-time, and exempt.

To Apply:

Please click on this link to fill out the Employment Application

Application deadline is December 15, 2025.

Position Summary

CWE and the VBOC of New England are dedicated to being the most trusted and impactful resource for veteran entrepreneurs in the region. As the Program Manager, you will be the primary point of contact for our clients, conducting intake sessions, answering basic business inquiries, and referring them to the appropriate programs and resources that meet their needs. This position supports CWE’s regional operations, which service New England, and addresses the specific requirements of the VBOC of New England.

In this role, your focus will be on building strong client relationships and ensuring a meaningful experience for the veterans we serve throughout their journey. You will collaborate with the Direct Services team on client management and administration, successful program development and delivery, and data entry. Additionally, you will manage the administrative site functions and ensure that our programs and services are delivered with excellence and consistency. No day is the same, but all are vital to ensuring entrepreneurs have the resources they need to make informed decisions about their own success.

Location

Flexible, with the ability to travel occasionally to locations throughout New England upon request. This is a hybrid position, with work to be conducted on-site as needed and on request. 

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Client Service 

• Leads programming, outreach, and client support – remotely and where required, in person. This includes:
  • Facilitating Boots to Business (B2B) and B2B Reboot trainings in collaboration with SBA, DOD TAP offices, and resource partners.
  • Providing one-on-one business startup advising to veterans, service members, and military spouses.
  • Planning and delivering follow-on training such as Build Your Profile for Government Contracting, From Why to How: Business Plan Development, and Growth Plan Cohorts.
• Provide intake and regular service for clients: listen to their needs; triage and recommend appropriate support
• Offer guidance and up-to-date information to clients through direct consultations, referrals to VBOC consultants, and access to CWE programs, certification, and procurement opportunities.
• Maintain client relationships by following up with clients about their needs and progress and informing them of upcoming programs

Data Management, Reporting and Client Insights 

• Support the rollout, and piloting of client surveys, feedback tools, and needs assessments in collaboration with the Impact & Learning (I&L) team, providing feedback on usability and effectiveness
• Ensure data entered in Neoserra and Salesforce is complete, consistent, and aligned with data collection protocols, while managing these client data tools to collect, enter, and validate client and program data for accuracy
• Identify trends and patterns in client feedback, sharing observations and client stories during reflection sessions and quarterly reviews to inform internal learning efforts and program improvements.
• Collaborate with the Impact & Learning team to connect field insights to analysis, and ensure quality reporting of client activity, including timely documentation submissions with consultants.
• Monitor and evaluate program impact using CWE and SBA performance metrics.
• Coordinate reporting and deliverables with the Director to support compliance and program success.
• Support ongoing needs across CWE related to reports and meetings with funders, as well as client impact surveys and needs assessments.

Plan & Support Programming 

• In partnership with the Direct Service team, plan and staff programs
• Monitor class and consultation activity to ensure high-quality service delivery, serving as a point person for the administration of programs
• Host or attend 1 to 4 in-person activities each quarter, while collaborating with the VBOC Director to determine the exact number needed for each quarter.

Outreach & Marketing 

• Within VBOC brand guidelines and templates, create and manage communication and marketing material to expand outreach and increase client base
• Utilize VBOC of NE’s social media channels and MailerLite system to conduct this work staying within guidelines, in coordination with the VP of Technology, Operations and Marketing

Work with Partner Organizations 

• Support CWE and VBOC of NE’s relationship with U.S. Small Business Administration and other funders; assist with necessary reporting
• Represent CWE and VBOC of NE internally and externally to stakeholders
• Refer clients to community organizations where appropriate

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education/Experience: Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. At least two years of professional experience, preferably including work with a small business. 

Language Ability: Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees. 

Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs. 

Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. 

Computer Skills: 

• Microsoft Office Suite
• Video conferencing and webinar software i.e. Zoom
• Customer Relationship Management tools (CRMs)
• Constant Contact or MailerLite

Visual: The employee is required to routinely read documents and reports for understanding, write such reports, utilize the computer for the creation of graphics, marketing materials, and social media content. Color, size, and shape distinctions are integral to the position.

Nature and Purpose of Public Contact: Relationships with co-workers, service recipients, funders, and other members of the public. These involve frequent explanation, discussion or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, or resolve operating problems. More than ordinary courtesy, tact, and diplomacy may be required.

Certificates and Licenses: Required to have and maintain a valid Driver's License.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, bend and operate a vehicle. The employee is frequently required to type on a keyboard using hands to finger. They are required to handle, feel, talk and hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

We strive to meet our clients where they are, which involves some evening and weekend hours.  We prioritize self-care and encourage staff to work with their manager to set a schedule that works for the organization, for our clients and for the employees, within a 40-hour work week.  

All applicants must be legally authorized to work in the United States.  CWE is unable to provide visa sponsorship. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Compensation and Benefits

The salary range for this position is $51,500 to $64,374, plus benefits. Benefits include mileage reimbursement, bereavement leave, health and dental insurance (CWE contributes a percentage to health and dental costs), family leave, life insurance (CWE pays 100% of the cost), paid holidays, jury duty leave, and vacation benefits. At CWE, we are proud to offer employees the ability to work with their managers to create a flexible schedule that suits clients, staff, and our organization. Additionally, we have implemented a flex-time policy of 4 hours/week to provide employees with the additional support needed during this complicated time. This position is classified as full-time, and exempt.

To Apply:

Please click on this link to fill out the Employment Application

Application deadline is December 15, 2025.