Position Summary

CWE is dedicated to being the most trusted and impactful resource for women entrepreneurs in New England. As the Program Manager, you will be the first and primary point of contact for our clients, ensuring a high-quality and consistent experience across programs.  This position supports CWE’s regional infrastructure, which serves clients throughout New England, particularly the specific needs of the Women’s Business Center (WBC). In addition to managing program delivery and client engagement, you will assist in collecting client data to inform program improvement and organizational learning.

In this role, your focus will be on building client relationships and ensuring a meaningful experience for the women we serve throughout their journey. You will collaborate with the Direct Services team on client management and administration, successful program development and delivery, and data entry. Additionally, you will manage the administrative site functions and ensure that our programs and services are delivered with excellence and consistency. No day is the same, but all are vital to ensuring entrepreneurs have the resources they need to make informed decisions about their own success. 

Location

This position is based in New Hampshire with occasional travel to other locations in New England. It is a hybrid role, requiring on-site work as needed and upon request. All applicants must currently reside in New Hampshire.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Client Service 

• Leads programming, outreach, and client support – remotely and where required, in person
• Provide intake and regular service for clients: listen to their needs; triage and recommend appropriate support.
• Offer guidance and up-to-date information to business owners through direct consultations, referrals to CWE consultants, and access to CWE programs, certification, and procurement opportunities.
• Maintain client relationships by following up on their needs and progress, and informing them of upcoming programs.

Data Management, Reporting, and Client Insights 

• Support the rollout, and piloting of client surveys, feedback tools, and needs assessments in collaboration with the Impact & Learning (I&L) team, providing feedback on usability and effectiveness.
• Ensure data entered in Neoserra and Nexus is complete, consistent, and aligned with data collection protocols, while managing these client data tools to collect, enter, and validate client and program data for accuracy.
• Identify trends and patterns in client feedback, sharing observations and client stories during reflection sessions and quarterly reviews to inform internal learning efforts and program improvements.
• Collaborate with the Impact & Learning team to connect field insights to analysis, and ensure quality reporting of client activity, including timely documentation submissions with consultants.
• Monitor and evaluate program impact using CWE and SBA performance metrics.
• Coordinate reporting and deliverables with the VP Program Operations to support compliance and program success.
• Support ongoing needs across CWE related to reports and meetings with funders, as well as client impact surveys and needs assessments. 

Plan & Support Programming 

• In partnership with the Direct Service team, plan and staff programs
• Monitor class and consultation activity to ensure high-quality service delivery, serving as a point person for the administration of programs
• Host or attend 1 to 4 in-person activities each quarter, while collaborating with the VP of Program Operations to determine the exact number needed for each quarter.

Outreach & Marketing 

• Within the CWE brand guidelines and templates, create and manage communication and marketing material to expand outreach and increase the client base.
• Utilize CWE’s social media channels and Constant Contact system to conduct this work, staying within guidelines, in coordination with the VP of Technology, Operations, and Marketing.

Work with Partner Organizations 

• Support the WBC’s relationship with the U.S. Small Business Administration and other funders; assist with necessary reporting.
• Represent CWE internally and externally to stakeholders
• Refer clients to community organizations where appropriate

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education/Experience: Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. At least two years of professional experience, preferably including work with a small business. 

Language Ability: Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees. 

Mathematical Ability: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs. 

Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. 

Computer Skills: 

• Microsoft Office Suite
• Video conferencing and webinar software i.e. Zoom
• Customer Relationship Management tools (CRMs)
• Constant Contact 

Visual: The employee is required to routinely read documents and reports for understanding, write such reports, and utilize the computer for the creation of graphics, marketing materials, and social media content. Color, size, and shape distinctions are integral to the position.

Nature and Purpose of Public Contact: Relationships with co-workers, service recipients, funders, and other members of the public. These involve frequent explanation, discussion or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, or resolve operating problems. More than ordinary courtesy, tact, and diplomacy may be required.

Certificates and Licenses: Required to have and maintain a valid Driver's License.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, bend and operate a vehicle. The employee is frequently required to type on a keyboard using hands to finger. They are required to handle, feel, talk and hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

We strive to meet our clients where they are, which involves some evening and weekend hours.  We prioritize self-care and encourage staff to work with their manager to set a schedule that works for the organization, for our clients and for the employees, within a 40-hour work week.  

All applicants must be legally authorized to work in the United States.  CWE is unable to provide visa sponsorship. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Compensation and Benefits

The salary range for this position is $51,500 to $64,374, plus benefits. CWE provides a robust benefits package designed to support your well-being and work-life balance. We offer a variety of health plans with CWE covering 75% of premiums, along with Dental and Vision insurance. Our benefits also include fully paid life and disability insurance, 401(k) eligibility starting on your first day, and generous time off, including 3 weeks of vacation for new employees.

We believe in investing in your future, which is why we provide tuition reimbursement up to $1,500. At CWE, we celebrate flexibility and empower our employees to collaborate with their managers to create schedules that benefit our clients, staff, and the organization. Additionally, our innovative flex-time policy allows for 4 hours of self-care each week.

This full-time, exempt position offers you the opportunity to thrive in a supportive environment while contributing to our mission.

To Apply:

Please click on this link to fill out the Employment Application

Application deadline is May 29, 2026..

Position Summary

The Certification & Client Experience Coordinator–WBENC, New England WBENC certification administration and program delivery across New England, including Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. The incumbent will maintain and support a network of WBENC-certified businesses throughout New England; assist with coordination of programs, events, and volunteers; and manage data and program compliance under the direction of the Certification & Client Experience Manager – WBENC, New England.

Location

New England with the ability to travel as needed throughout the region. Preference will be given to candidates located in Northern Connecticut, Western Massachusetts, New Hampshire, or Rhode Island. This is a hybrid position requiring on-site presence as needed and upon request.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Client Service

• Handle technical/customer service questions.
• Conduct WBENC Certification site visits.

Certification Processing & Data Management

• Handle confidential, sensitive, proprietary information to process WBENC & federal WOSB certification applications following WBENC National compliance timelines.
• Perform administrative functions, i.e., data tracking, meeting notes.

Program & Event Support

• Host pre-scripted monthly webinars.
• Attend and assist with coordinating WBENC-related events (i.e.: matchmakers, networking events, webinars, meetings).
• Support recruitment, training, and coordinating volunteers.
• Support the CWE-WBENC Manager and Senior Director of Programs with corporate relations & event tasks as needed.

Outreach and Marketing

• Create and disseminate a monthly newsletter sent to 600+ WBENC-certified businesses.
• Handle communication with businesses considering certification and businesses that need to renew their certification with an eye to expanding and retaining our local network.

Work with WBC Team & Partner Organizations

• Collaborate with CWE’s staff, volunteer committees, and external community groups to offer consistent programs collaboratively.
• Assist Senior Director of Programs with calendar management and other tasks as needed.
• Related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education/Experience: Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. 

Language Ability: Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public. 

Mathematical Ability: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs. 

Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: 

• Microsoft Office Suite
• Video conference and webinar software, i.e. Zoom
• Constant Contact

Visual: The employee is required to routinely read documents and reports for understanding, write such reports, utilize the computer for the creation of graphics, marketing materials, and social media content. Color, size, and shape distinctions are integral to the position.

Nature and Purpose of Public Contact: Relationships with co-workers, service recipients, funders, and other members of the public. These involve frequent explanation, discussion or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, or resolve operating problems. More than ordinary courtesy, tact, and diplomacy may be required.

Certificates and Licenses: Required to have and maintain a valid Driver's License.

Work Environment & Physical Demands

This is a remote position, and the employee is responsible for maintaining a workspace that allows them to perform the essential functions of the role. In alignment with our commitment to inclusivity, reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. To be successful in this position, the employee must be able to engage in frequent digital communication and keyboarding, review on-screen documents, and participate in video or phone conferencing. While the work is primarily stationary, the role may occasionally require moving or adjusting positions to facilitate various work-related tasks.

All applicants must be legally authorized to work in the United States.  CWE is unable to provide visa sponsorship. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Employment Eligibility and Scope

All applicants must be legally authorized to work in the United States, as CWE is unable to provide visa sponsorship. 

 Please note that this job description is intended to provide a general overview of the position and is not an exhaustive list of all duties, responsibilities, or standards. Employees will be expected to follow any other instructions and perform related duties as assigned by their supervisor to support the evolving needs of the organization.

Compensation and Benefits

The salary range for this position is $46,350 to $59,225, plus benefits. CWE provides a robust benefits package designed to support your well-being and work-life balance. We offer a variety of health plans with CWE covering 75% of premiums, along with Dental and Vision insurance. Our benefits also include fully paid life and disability insurance, 401(k) eligibility starting on your first day, and generous time off, including 3 weeks of vacation for new employees.

We believe in investing in your future, which is why we provide tuition reimbursement up to $1,500. At CWE, we celebrate flexibility and empower our employees to collaborate with their managers to create schedules that benefit our clients, staff, and the organization. Additionally, our innovative flex-time policy allows for 4 hours of self-care each week.

This full-time, exempt position offers you the opportunity to thrive in a supportive environment while contributing to our mission.

To Apply:

Please click on this link to fill out the Employment Application

Application deadline is May 29, 2026

The Center for Women & Enterprise (CWE) is an economic empowerment nonprofit dedicated to helping entrepreneurs, particularly women and veterans, turn their visions into reality. Through tailored education, strong networks, and improved access to markets, CWE unlocks the potential of small businesses to create meaningful economic impact. As a recognized partner for women and veterans, we combine data, innovation, and community to uplift entrepreneurs.

CWE will be adding a line of service customized to farmer entrepreneurs. We are seeking requests for proposals to adapt our existing business planning curriculum so that it is specific to the needs of local farmers. Participants should leave this program with a lender-ready business plan.

All content developed for the Center for Women & Enterprise will be the exclusive property of CWE in perpetuity. 

Details of the opportunity:

• Deliverables: 
  Required:

  • Syllabus
  • Two detailed instructor guides: one with tips to deliver the content in a way that resonates with veterans, and one that focuses on delivery to women. Content should be the same apart from specifications for women and veterans, and should incorporate use of LivePlan.
  • Two sets of slide decks to accompany each of the sessions: one in the CWE-branded PowerPoint template, and one using the VBOC-branded PowerPoint template. Content should be the same apart from relevant specifications for women or veterans. CWE will provide the PowerPoint templates to you.

  Optional add-ons:

  • A recorded, on-demand version of the content for use by entrepreneurs
  • A recorded, on-demand train the trainer for facilitators of the content
  • Recommendations for updates to the existing content that is general to all industries
• Timeline:
  • June 5, 2026: RFPs are due
  • By June 15, 2026: Bid is selected, bidder notified
  • By June 30, 2026: Contractor meets with CWE to align on details. CWE sends a Statement of Work to confirm those details.
  • July 13, 2026: Countersigned Statement of Work due
  • October 30, 2026: Completed project is due to CWE. If the winning bid includes optional add-ons, and CWE elects to use those add-ons, the timeline for the due date of those items will be determined via the Statement of Work.
• Budget: Submissions for this work should not exceed $40,000, not including the optional add-ons.

Click here to submit proposal.

The Center for Women & Enterprise (CWE) is an economic empowerment nonprofit dedicated to helping entrepreneurs, particularly women and veterans, turn their visions into reality. Through tailored education, strong networks, and improved access to markets, CWE unlocks the potential of small businesses to create meaningful economic impact. As a recognized partner for women and veterans, we combine data, innovation, and community to uplift entrepreneurs.

CWE will be adding a line of service customized to farmer entrepreneurs. We are seeking requests for proposals to adapt our existing Getting to First Sale curriculum so that it is specific to the needs of local farmers. This program will be renamed "Concept2Pitch." Participants should leave this program with a full pitch that touches on the core components of a business model: opportunity recognition, problem to be solved and for whom, marketing, finances, and legal structure.

All content developed for the Center for Women & Enterprise will be the exclusive property of CWE in perpetuity. 

Details of the opportunity:

• Deliverables: 
  Required:

  • Syllabus
  • Two detailed instructor guides: one with tips to deliver the content in a way that resonates with veterans, and one that focuses on delivery to women. Content should be the same apart from specifications for women and veterans, and should incorporate use of LivePlan.
  • Two sets of slide decks to accompany each of the sessions: one in the CWE-branded PowerPoint template, and one using the VBOC-branded PowerPoint template. Content should be the same apart from relevant specifications for women or veterans. CWE will provide the PowerPoint templates to you.

  Optional add-ons:

  • A recorded, on-demand version of the content for use by entrepreneurs
  • A recorded, on-demand train the trainer for facilitators of the content
  • Recommendations for updates to the existing content that is general to all industries
• Timeline:
  • June 5, 2026: RFPs are due
  • By June 15, 2026: Bid is selected, bidder notified
  • By June 30, 2026: Contractor meets with CWE to align on details. CWE sends a Statement of Work to confirm those details.
  • July 13, 2026: Countersigned Statement of Work due
  • October 30, 2026: Completed project is due to CWE. If the winning bid includes optional add-ons, and CWE elects to use those add-ons, the timeline for the due date of those items will be determined via the Statement of Work.
• Budget: Submissions for this work should not exceed $20,000, not including the optional add-ons.

Click here to submit proposal.